Premium Domains

I have my free Y! id, but I also have a Small Business account, with a domain & email account associated. My bank recently changed my credit card number, and I simply need to sign into my Small Business account to update the number.

When I go into My Account, and ask to Manage My Premium Services, it asks me for my password again — fine, but no matter what I do, it won’t go past the screen asking for my password! I’m not entering it incorrectly (& my capslock isn’t on), because I’m not getting an error message. I’ve tried an incorrect password, and then I do get an error message. It just keeps asking over & over again for my password, but never brings me further so I can update my account.

I’ve tried contacting Customer Service 3 times now, but they’re not responding… I’ve tried arranging a callback (they never called) and tried through the online Help Page.

Can anyone offer some advice? I really don’t want to lose my Small Business domain name & email account!

Here are a few things to try.
Clear your history, temporary files (this one takes a while – wait for the hourglass to stop) & cookies, restart the computer and retry. . Here is the HELP link for how to do this in different browsers: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-13.html

Also: If it is STILL doing it, scripting may be disabled in your Internet Explorer. This may happen due to updates. To enable scripting, follow the instructions on this HELP page (it is for Messenger, but it may help here as well): http://help.yahoo.com/l/us/yahoo/messenger/messenger75/entertainment/entertainment-35.html

Or try this link to switch back to Classic:
http://us.mg1.mail.yahoo.com/dc/optout?script=no

If none of this works, contact:
Yahoo Customer Service Info:
866-562-7219 or 408-349-3300

http://help.yahoo.com/l/us/yahoo/mail/original/forms_index.html
(live HELP chat link available above)

Yahoo Personal Email: 866-492-4664 (small fee)
8am – 5pm M-F (Pacific Time)
cc-advoc@yahoo-inc.com or
mail@cc.yahoo-inc.com

One Response

1. Yahzmin (US) Says:
   February 20th, 2010 at 11:48 am

   Here are a few things to try.
   Clear your history, temporary files (this one takes a while – wait for the hourglass to stop) & cookies, restart the computer and retry. . Here is the HELP link for how to do this in different browsers: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/settings/settings-13.html

   Also: If it is STILL doing it, scripting may be disabled in your Internet Explorer. This may happen due to updates. To enable scripting, follow the instructions on this HELP page (it is for Messenger, but it may help here as well): http://help.yahoo.com/l/us/yahoo/messenger/messenger75/entertainment/entertainment-35.html

   Or try this link to switch back to Classic:
   http://us.mg1.mail.yahoo.com/dc/optout?script=no

   If none of this works, contact:
   Yahoo Customer Service Info:
   866-562-7219 or 408-349-3300

   http://help.yahoo.com/l/us/yahoo/mail/original/forms_index.html
   (live HELP chat link available above)

   Yahoo Personal Email: 866-492-4664 (small fee)
   8am – 5pm M-F (Pacific Time)
   cc-advoc@yahoo-inc.com or
   mail@cc.yahoo-inc.com
   References :

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